399beb Privacy Policy
At 399beb, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains what information we collect from you, how we use it, who we share it with, and what rights you hold over your own data as a registered player on Bangladesh's leading online sportsbook and casino platform.
How 399beb Protects Your Data
These six principles guide how we handle every piece of personal information you share with us.
SSL Encryption in Transit
All data transmitted between your device and 399beb servers is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information are never sent over unencrypted connections.
Minimal Data Collection
399beb only collects personal information that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect data we do not need.
No Sale of Personal Data
399beb does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we treat it that way.
Purpose Limitation
Any personal data collected by 399beb is used only for the specific purposes stated in this Privacy Policy. We do not repurpose your data for unrelated activities without obtaining your explicit consent beforehand.
Accurate & Up-to-Date Records
399beb takes reasonable steps to ensure that the personal data we hold is accurate and kept up to date. You may update your registered information at any time through your account settings or by contacting our support team.
Defined Retention Periods
399beb does not retain personal data indefinitely. Each category of data is held for the minimum period required by operational necessity and applicable legal obligations, after which it is securely deleted or anonymised.
Information We Collect
When you register for and use a 399beb account, we collect several categories of personal information in order to provide you with a secure, compliant, and enjoyable betting and gaming experience. The specific data we collect depends on how you interact with our platform.
Registration data. When you create an account on 399beb, we collect the information you provide directly, including your full legal name, date of birth, mobile phone number, email address (if provided), and your preferred currency (Bangladeshi Taka). This information is required to establish your account identity and verify that you meet the 18+ age requirement.
Identity verification (KYC) data. To comply with our obligations regarding age verification, fraud prevention, and anti-money laundering (AML) requirements, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence issued by competent Bangladeshi authorities. We may also request proof of payment method ownership.
Financial transaction data. We collect records of all deposits and withdrawals processed through your 399beb account, including transaction amounts in BDT (৳), timestamps, payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and transaction reference numbers. This data is necessary for account management, dispute resolution, and regulatory compliance.
Betting and gaming activity data. We maintain a complete record of your betting and gaming history on 399beb, including the events wagered on, stake amounts, odds accepted, game types played, outcomes, and balance movements. This data is used for account management, bonus calculation, responsible gaming monitoring, and fraud detection.
Technical and device data. When you access 399beb, our systems automatically collect certain technical information, including:
- Your IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Pages visited within the 399beb platform and time spent on each
- Referring URL (the page you visited immediately before arriving at 399beb)
- Session duration and interaction patterns
Communications data. If you contact our support team via email, live chat, or any other channel, we retain a record of that communication — including your enquiry and our response — for quality assurance, dispute resolution, and training purposes.
Sensitive Data: 399beb does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily share such information in a support communication, it will be handled with the highest level of care and not used for any purpose beyond resolving your enquiry.
How We Use Your Data
399beb uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table summarises the primary uses of your data and the lawful basis for each.
| Purpose of Processing | Data Categories Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contract performance |
| Age and identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, KYC data | Contract performance |
| Fraud prevention and security monitoring | Technical data, transaction data, betting history | Legitimate interest |
| Responsible gaming monitoring | Betting history, session data, account settings | Legal obligation / Legitimate interest |
| Anti-money laundering (AML) compliance | Transaction data, KYC data, betting history | Legal obligation |
| Customer support and dispute resolution | Communications data, account data | Contract performance / Legitimate interest |
| Promotional offers and bonus management | Registration data, betting history, contact details | Consent / Legitimate interest |
| Platform analytics and improvement | Technical data, session data | Legitimate interest |
| Legal compliance and regulatory reporting | All relevant data categories | Legal obligation |
Where 399beb relies on your consent as the lawful basis for processing — for example, in relation to receiving marketing communications about promotions and new games — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal. To withdraw consent for marketing communications, please contact our support team at [email protected].
No Automated Decision-Making: 399beb does not subject players to solely automated decision-making processes that produce legal or similarly significant effects without human review. Where automated tools are used (for example, in fraud screening), a human review process is available upon request.
Data Sharing & Third Parties
399beb does not sell your personal data to third parties. However, in the course of operating the platform, we share certain categories of data with trusted third-party service providers and, where required by law, with regulatory or law enforcement authorities. All third-party data sharing is governed by strict contractual obligations and is limited to what is necessary for the specified purpose.
Payment processors. To facilitate deposits and withdrawals, we share transaction data with your chosen payment provider (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard). Each payment provider operates under its own privacy policy, and we recommend reviewing those policies independently. 399beb shares only the minimum transaction data required to complete a payment.
Identity verification providers. We engage specialist third-party KYC and age verification services to assist with the verification of identity documents submitted by players. These providers act as data processors on our behalf under contractual agreements that prohibit any independent use of player data.
Game technology providers. The casino games, live dealer games, and slots available on 399beb are supplied by third-party game studios and aggregators, including providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive certain session and game outcome data necessary to operate their games and calculate RTPs. They do not receive your full personal profile or financial account details.
IT infrastructure and hosting providers. 399beb uses third-party hosting and cloud infrastructure services to operate and maintain the platform. These providers access data only in their capacity as data processors and are bound by strict security and confidentiality obligations.
Legal and regulatory disclosure. 399beb may disclose personal data to law enforcement agencies, courts, regulators, or government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 399beb, its players, or the general public. Such disclosures will be limited to the data specifically requested and will be documented internally.
International Data Transfers: Some of the third-party providers used by 399beb may process data in countries outside Bangladesh. Where such transfers occur, 399beb takes appropriate steps to ensure that the transferred data receives a level of protection equivalent to that which it would receive under applicable data protection standards, including through the use of contractual data protection clauses.
399beb does not share personal data with advertising networks, data brokers, or any other commercial third parties for their own marketing purposes. If this policy changes, we will notify registered players and obtain any necessary consent before such sharing occurs.
Data Security & Storage
399beb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we take our data security responsibilities seriously and maintain security practices consistent with industry standards for online gaming platforms.
The security measures implemented by 399beb include, but are not limited to:
- TLS/SSL encryption: All data in transit between your device and 399beb servers is encrypted using Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment information, and personal data cannot be intercepted during transmission.
- Encryption at rest: Sensitive data stored on 399beb servers — including payment method details, KYC documents, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to personal data within the 399beb organisation is restricted on a need-to-know basis. Staff members are granted access only to the data categories required to perform their specific job functions, and all access is logged and auditable.
- Secure password storage: Account passwords are never stored in plaintext. They are hashed using a secure, salted hashing algorithm such that even in the event of a system breach, passwords cannot be recovered from stored data.
- Regular security testing: 399beb conducts periodic security reviews of its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.
- Incident response procedures: 399beb maintains documented procedures for responding to data security incidents. In the event of a breach that poses a risk to players' rights or interests, affected players will be notified without undue delay.
Your responsibilities. The security of your 399beb account is a shared responsibility. You play an important role in keeping your data secure by choosing a strong, unique password, not sharing your login credentials with others, logging out fully after each session (especially on shared devices), and notifying 399beb immediately at [email protected] if you suspect that your account has been accessed without your authorisation.
Data Storage Location: Your personal data is stored on secure servers. 399beb takes reasonable steps to ensure that any third-party hosting providers used maintain security standards appropriate for the sensitivity of the data being stored. All data processors are bound by contractual data security obligations.
Your Privacy Rights
As a registered player on 399beb, you hold a number of rights in relation to your personal data. 399beb is committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of the rights listed below, please contact our support team at [email protected].
- Right of access: You have the right to request a copy of the personal data that 399beb holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following receipt of a verified request.
- Right to rectification: If any personal data held by 399beb about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. You may update basic account information directly through your account settings at any time.
- Right to erasure: In certain circumstances, you may request the deletion of personal data held about you — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis applies. Please note that this right may be limited where 399beb is required to retain data by law (for example, for AML compliance or dispute resolution purposes).
- Right to restrict processing: You may request that 399beb restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
- Right to data portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You have the right to object to the processing of your personal data where 399beb relies on legitimate interest as the lawful basis for that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent for marketing communications, contact our support team.
Identity Verification for Rights Requests: To protect the security of your personal data, 399beb may ask you to verify your identity before processing any rights request. This is to ensure that personal data is not disclosed to or amended by an unauthorised party. We will not use verification information for any purpose other than confirming your identity.
399beb will respond to all valid privacy rights requests within 30 days of receipt of a verified request. Where a request is particularly complex or where a large volume of requests has been received simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with how 399beb has handled your personal data or responded to a rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Data Retention Policy
399beb retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data held by 399beb.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / Dispute resolution |
| KYC / Identity documents | Duration of account + 5 years after closure | AML compliance / Legal obligation |
| Financial transaction records | Duration of account + 7 years after closure | Financial regulatory obligation |
| Betting and gaming history | Duration of account + 5 years after closure | Dispute resolution / Regulatory reporting |
| Customer support communications | 3 years from date of communication | Quality assurance / Dispute resolution |
| Technical / device / session logs | Up to 13 months from collection | Security monitoring / Fraud detection |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent / Legal compliance |
| Self-exclusion records | Minimum 5 years from exclusion date | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted from active systems or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained for statistical or analytical purposes without time limitation.
Where a legal dispute, investigation, or regulatory inquiry is ongoing at the time a retention period expires, the relevant data will be retained until the matter is fully resolved, after which it will be deleted in accordance with the standard policy.
Account Closure and Data: Closing your 399beb account does not result in the immediate deletion of all personal data. Legal and regulatory obligations require us to retain certain data categories for the periods stated above even after an account is closed. You will be notified of this at the time of any account closure request.
Contact & Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 399beb handles your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.
- Email: [email protected] (plain text — not a clickable link)
- Support hours: 24 hours a day, 7 days a week
- Languages supported: English and Bengali
- Response time: We aim to acknowledge all privacy enquiries within 24 hours and to provide a full response within 7 business days (Bangladesh Standard Time, UTC+6)
When contacting us regarding a privacy matter, please include your registered account username or mobile number (where applicable) so that we can locate your account record and respond accurately. For rights requests, please also state clearly which right you wish to exercise and provide any relevant context to help us process your request efficiently.
This Privacy Policy was last updated in January 2026. 399beb reserves the right to amend this Policy at any time. Where changes are material, we will notify registered players via the contact details held on their account. The most current version of this Privacy Policy will always be available at 399beb.net/privacy-policy. Your continued use of the platform after the publication of any updated Privacy Policy constitutes acceptance of the revised terms.
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