Responsible Gaming
at 399beb
399beb is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you full control over your play — with tools, resources, and support available around the clock.
Our Commitment to Safe Play
At 399beb, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that betting and casino gaming should be a source of entertainment, not stress or harm. Our platform is built for the millions of cricket and football fans across Bangladesh who enjoy placing an informed wager on the sports they love, within limits they are comfortable with.
We understand that for a small number of players, gambling can become problematic. That is why 399beb has invested in a comprehensive responsible gaming framework that empowers every player to make informed choices, set personal limits, and access help at any point — without judgment and without delay.
Our responsible gaming policy covers six key pillars: age verification, deposit and spending limits, session time controls, cooling-off periods, self-exclusion tools, and access to professional support resources. Each of these pillars is described in detail throughout this page.
399beb encourages all players to treat gambling as a form of leisure — budgeted, time-limited, and never used as a way to chase losses or escape personal difficulties. If you ever feel that gambling is no longer enjoyable or is beginning to affect your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately.
Golden Rule: Only gamble with money you can afford to lose. Never bet more than your entertainment budget allows, and never borrow money to fund gambling activity.
Player-First Policy
Every 399beb account comes with built-in responsible gaming tools, active from the moment you register.
No Pressure Environment
399beb never pressures players to increase their stakes or continue playing beyond their own stated limits.
Reality Check Alerts
Optional session-length reminders notify you of how long you have been playing so you can make mindful decisions.
24/7 Human Support
Our support team is reachable any time of day or night to assist with responsible gaming requests in English and Bengali.
Age Restriction Policy (18+)
399beb operates a strict 18+ age policy. No person under the age of 18 is permitted to register for an account, deposit funds, or participate in any betting or gaming activity on the platform. This policy applies to all players across Bangladesh, regardless of the type of activity — sports betting, live casino, slots, or any other product offered on 399beb.
During the registration process, all players are required to confirm that they are 18 years of age or older. 399beb reserves the right to request documentary proof of age at any stage, including but not limited to copies of a valid Bangladesh National Identity Card (NID), passport, or other government-issued identification. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be withheld, and the matter may be referred to the appropriate authorities.
Strictly 18+ — No Exceptions
399beb takes underage gambling extremely seriously. If you are aware of a minor attempting to access our platform, please report it immediately by contacting [email protected]. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on shared devices. Protecting young people from gambling harm is a shared responsibility.
Parental controls: If you share a device with younger family members, we strongly recommend using dedicated parental control software or your device's built-in screen time management features to block access to gambling sites. Tools such as Net Nanny, Qustodio, or your internet service provider's built-in family filter can help restrict access to gambling content for minors.
Deposit Limits & Budget Control
One of the most effective ways to maintain responsible gambling habits is to set clear financial limits before you start playing. 399beb provides every registered player with the ability to establish personalised deposit limits on their account, giving you full control over your spending.
Deposit limits can be configured in the following formats:
- Daily deposit limit: The maximum total amount you can deposit into your 399beb account within any 24-hour rolling period.
- Weekly deposit limit: The maximum total amount you can deposit within any 7-day rolling period.
- Monthly deposit limit: The maximum total amount you can deposit within any 30-day rolling period.
Limits are applied immediately when you choose to decrease them, to ensure that your spending is protected without delay. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period, during which the original lower limit remains in effect. This delay is intentional — it prevents impulsive decisions made during a losing streak from bypassing your own pre-set financial boundaries.
Daily Limit
Cap your deposits within any 24-hour window. Ideal for players who enjoy daily engagement and want a hard stop on single-day spending.
Self-SetWeekly Limit
Set a 7-day rolling cap to keep your weekly entertainment budget predictable and within your personal financial means.
Self-SetMonthly Limit
A monthly ceiling is the broadest form of budgeting — perfect for aligning your gambling spend with your regular monthly income cycle.
Self-SetHow to set your limits: Log in to your 399beb account and navigate to the Responsible Gaming section of your account settings. From there you can view, set, or lower your deposit limits at any time. If you need assistance setting limits, contact our support team at [email protected] and a team member will configure the limits on your behalf within one business day (Bangladesh Standard Time, UTC+6).
Self-Exclusion & Account Closure
If you feel that your gambling is getting out of control, or you simply want to take a complete break from the platform, 399beb offers several levels of account restriction — from a short cooling-off period to permanent self-exclusion. These tools are available to every registered player and can be activated immediately upon request.
24-Hour Time-Out
Take a brief pause from gambling. Your account is locked for 24 hours and you will not be able to log in, deposit, or place bets during this period.
InstantCooling-Off Period
Choose a break of 7, 14, or 30 days. During a cooling-off period, your account is suspended and all marketing communications are paused.
Instant6-Month Exclusion
A longer-term exclusion lasting six months. Your account is fully locked and you will be unsubscribed from all promotional materials for the duration.
Via SupportPermanent Self-Exclusion
Close your account permanently. This action is irreversible. Any available balance will be returned to you after the mandatory review period. No new account may be opened.
PermanentImportant: Once a self-exclusion of 6 months or permanent duration is activated, 399beb will make every reasonable effort to ensure that you are not contacted with promotional material and that any attempts to create new accounts using the same identity are identified and blocked. However, if you do attempt to re-register during an exclusion period, it is your responsibility to self-identify and contact support to have the new account closed. 399beb takes these requests seriously and acts on them promptly.
To activate any of the exclusion options listed above, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you wish to apply. For 24-hour time-outs and cooling-off periods up to 30 days, these can also be activated directly from the Responsible Gaming section of your account settings.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved from a leisure activity to a problematic habit. If you identify with several of these signs, we strongly encourage you to use our self-exclusion tools, speak to someone you trust, or contact a specialist support organisation.
- Spending more money on gambling than you originally planned or can afford
- Chasing losses — continuing to gamble in an attempt to recover money already lost
- Lying to family members or friends about how much time or money you spend gambling
- Gambling to escape stress, anxiety, depression, boredom, or personal problems
- Borrowing money, selling possessions, or taking loans to fund gambling activity
- Neglecting work, studies, family responsibilities, or personal health due to gambling
- Feeling restless, irritable, or anxious when not gambling or when attempting to stop
- Repeatedly failing to cut down or stop gambling despite a genuine desire to do so
- Spending increasing amounts of time thinking about gambling, reliving past wins, or planning future bets
- Risking important relationships or career opportunities because of gambling behaviour
Remember: Recognising the signs is the first and most important step. Seeking help is a sign of strength, not weakness. 399beb's support team is available 24/7 and will treat all responsible gaming enquiries with full discretion and care.
Self-Assessment Checklist
Answer the following questions honestly. If you answer "Yes" to three or more of these questions, it may be time to consider using 399beb's responsible gaming tools or seeking external support. This checklist is adapted from internationally recognised problem gambling screening tools.
If you answered "Yes" to 3 or more questions: We encourage you to take a break using 399beb's cooling-off or self-exclusion tools and to reach out to a specialist support organisation. You are not alone, and effective help is available. Contact our team at [email protected] — we will assist you without judgment.
Support Resources & Organisations
Beyond the tools available on the 399beb platform, several specialist organisations provide free, confidential support for people experiencing gambling-related problems. The following organisations offer help in Bangladesh and internationally. All contacts and resources listed below are for informational purposes only — 399beb does not control the content or availability of external organisations.
Gamblers Anonymous
A fellowship of individuals who share their experiences, strengths, and hopes with each other to help solve common problems and recover from compulsive gambling. Meetings are available online and in-person globally.
GamCare (International)
GamCare provides free information, support, and counselling for anyone affected by gambling harm. Their online chat and helpline services are available in English and accessible from Bangladesh.
National Mental Health Helpline (Bangladesh)
Bangladesh's national mental health helpline provides confidential counselling support to those experiencing emotional distress, including issues related to addictive behaviours. Available from within Bangladesh.
BeGambleAware
BeGambleAware offers free, confidential advice and support to anyone concerned about their own gambling or that of someone close to them. Resources are available in English online.
Dhaka Community Hospital
For players in Dhaka and surrounding areas, the Dhaka Community Hospital and affiliated mental health services can provide referrals to qualified counsellors experienced in behavioural addiction support.
Family & Friends Support
If a family member or close friend is struggling with problem gambling, speaking to a trusted doctor, imam, priest, or community leader in your local area in Bangladesh can be an important first step toward getting help.
Note: 399beb does not endorse any specific external organisation and is not responsible for the services, availability, or quality of any third-party support provider. The list above is provided for general informational guidance only. Always verify contact details and availability through official channels.
Contacting 399beb for Help
If you need to use any responsible gaming tool — including setting deposit limits, activating a cooling-off period, or requesting self-exclusion — or if you simply want to talk to someone about your gambling habits, our support team is available around the clock.
To reach 399beb's responsible gaming support team:
- Email: [email protected] — available 24 hours a day, 7 days a week. For responsible gaming requests, please include "Responsible Gaming" in your subject line so your message is prioritised by our dedicated team.
- Response time: We aim to acknowledge all responsible gaming emails within 2 hours and to fully action any limit or exclusion request within 24 hours of identity verification (Bangladesh Standard Time, UTC+6).
- Languages: Support is available in both English and Bengali so you can communicate comfortably in your preferred language.
- Confidentiality: All responsible gaming communications are treated with full discretion. Your request will not affect your standing with 399beb or result in any penalty to your account balance.
We also encourage you to speak openly with trusted family members or friends about your gambling activity. Social support is one of the most powerful factors in maintaining a healthy relationship with gambling. 399beb is here to support you, but your loved ones in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh can be an equally valuable source of strength.
Quick action: If you want to immediately stop playing, you can log out of your 399beb account at any time and email [email protected] with the subject "Suspend My Account" — our team will act on this request as a priority, within hours .
Responsible Gaming Contact
Our dedicated responsible gaming team is standing by to help you set limits, take a break, or discuss any concerns about your play.
Email Address
Availability
24/7 — Including Weekends & Public Holidays
Response Time
Within 2 Hours for Urgent Requests
Languages
English & Bengali
Play Smart. Play Safe. Play with 399beb.
Explore our games responsibly — cricket betting, slots, live casino and more, all within the limits you set for yourself.